Whether it’s Boise or Beijing, employers worldwide underestimate the role
that stress plays in a worker’s decision to leave a job, according to the
2007/2008 Global Strategic Rewards report from Watson Wyatt and
WorldatWork.
“There is a clear disconnect in the way companies and their
employees perceive stress,” says Laura Sejen, global director of strategic
rewards for Watson Wyatt in New York.
The survey, released in late October, surveyed 13,000 employees of 946
midsize to large companies. Those organizations employ 15 million workers across
22 countries.
Almost 40 percent of employees participating in the study cited stress as the
primary reason for resigning from a job. Workers surveyed in the U.S., Canada,
Europe and the Asia-Pacific region ranked stress as the top reason for leaving a
company, while in Latin America, stress was second.
But on the employer side of the survey, 52 percent said dissatisfaction with
base pay was the No. 1 reason employees walk out. They ranked stress fifth.
Employers perceived other factors—such as discontent with promotional
opportunities or lack of career development initiatives—as the more likely
culprits behind employee resignations, the survey said.
Such dynamics do play a role in why workers leave their jobs, so companies
are not completely out of tune with the needs of employees. But that fact that
stress was ranked so low on the employers’ list of reasons for resignations is a
sign of trouble, Sejen says.
“This should be a wake-up call to employers,” she says, “particularly for
those who are having a difficult time retaining workers.”
Sejen says many employers must update their approach to talent management.
Base salary is important, but overemphasizing monetary rewards while minimizing
such issues as job security and work/life balance could put companies in a
bind.
Already, 65 percent of employers in the survey report difficulties holding on
to workers. What’s more, 70 percent say recruiting qualified talent is a
constant battle. Nowhere are the challenges greater than among companies in need
of highly skilled employees, the study indicates.
Sejen says companies that want to reduce workplace stress should take a
critical look at their organizational structure, staffing levels and job design
to determine whether they are appropriate.
“Having overwhelmed employees can backfire on companies,” she says.
—Gina Ruiz