Most employers have run on the assumption that the more benefits they offered
to employees, the happier their workers would be.
But in light of increasing health care costs and shrinking profit margins, a
growing number of companies are rethinking that assumption. As a result,
employers are surveying employees to discover what trade-offs in benefits and
compensation they would be willing to make.
There is increasing pressure on
HR executives and benefits managers to prove to CEOs and CFOs that the money
they are spending on benefits is worth it, says Tim Glowa, a consultant with
Hewitt Associates.
“Benefits costs are about to eclipse profits at many
Fortune 500 companies,” Glowa says.
At the same time, companies are starting to realize that in many cases, there
is a huge gap between how much employees value certain benefits and the amount
of money companies spend on those benefits, he says.
Hewitt estimates that typically $1,200 is spent per employee on undervalued
benefits. The Lincolnshire, Illinois-based consulting firm, which has an online
tool for clients to help survey employees, has seen interest in its product
double every year for the past five years, Glowa says.
American Express is
among the companies surveying for potential trade-offs. The New York-based
company has conducted employee engagement surveys but noticed that compared with
other areas, the company received lower rankings on compensation issues, says
Timothy Nice, vice president of compensation at American Express.
“The
questions we were asking were too general,” Nice says.
For example, employees may indicate they want more compensation, but not what
kinds of compensation they prefer. “So we decided to dig in deeper and see what
employees wanted,” Nice says.
American Express is surveying employees in the U.S., the U.K., Australia,
Spain and Mexico, asking whether they prefer restricted stock or cash bonuses,
Nice says.
Companies asking employees about trade-offs need to be prepared to make
changes to their benefits and compensation plans to accommodate employees’
preferences, says Steven Gross, worldwide partner at Mercer.
“You are
creating the expectation that you are going to change something,” he says.
The next step could be that employers will take their set allocation of money
for benefits and allow employees to choose which ones they want, Glowa
says.
This could save employers a large sum of money in benefits
expenditures, says Neil Crawford, a consultant at Hewitt Associates.
The money could be spent on HR services such as training, which actually
contributes to greater productivity among employees, he says.
“It’s about using your budgets more effectively and giving employees what
they want,” he says.
—Jessica Marquez