Customer Service
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Employee Bonuses Driven By Customer Loyalty at General Motors
For 2012, salaried workers in North America will get a year-end bonus if GM hits an internal customer-retention goal. But it is inside GM's 650-person field sales division that the customer-centric pay structure probably reflects the most striking departure from GM's past.
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UnitedHealthcare opens 'Superstore'
The insurer bills it as the nation's first comprehensive health benefits store. Considering the many questions consumers have about health care these days, it probably won't be the last.
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New Group to Go to Bat for Retirement Plan Advisers
Among other things, the National Association of Plan Advisors plans to fight to keep tax breaks for retirement savings.
